Smart Favorites Management
Our Smart Favorites Tool in the SCSM console simplifies work item management, allowing users to mark items as favorites and create personalized views. This feature provides a comprehensive overview of relevant work elements for managers or analysts, with the added benefit of prompt notifications for replies to work items. Superiors can conveniently monitor important work processes, and users can collaborate with key stakeholders without direct involvement in the process.
What can it do?
Smart Favorites Feature: Easily mark work items like Incidents, Service Requests, Change Requests, and Activities as favorites.
Custom Views Creation: Build personalized views in the SCSM console by utilizing Smart Favorites.
Comprehensive Work Element Overview: Access all relevant work elements for managers or analysts at a glance, whether involved as a customer or executor. Receive prompt notifications through comment notifications whenever there's a reply from an end user or analyst, with the flexibility to activate or deactivate this feature.
Effortless Monitoring: Superiors can conveniently track contentious and critical work processes, receiving direct and prompt information.
Stakeholder Collaboration: Assemble important stakeholders without direct involvement in the respective process, fostering collaboration and information sharing.